Help Center

Customer service desk open 9am-5pm Monday-Friday. We will endeavor to respond to your email inquiry within 48hrs.

(We are experiencing increased volume due to our Black Friday Sale - we will endeavour to get back to you as soon as possible)

We’re here to help and answer any question you might have. 🙂

Our fitted sheets will stretch to 32cm. If you have a deeper mattress than this you could opt for a flat sheet instead to ensure it fits.

We don't currently have samples or swatches. If you’d like to feel the fabric or see if a colour goes with a room, we recommend purchasing a pair of pillowcases. If they do the trick and you’d like to purchase the full bundle contact our customer service team who’ll provide a credit for the pillowcases from your bundle purchase.

We recommend washing at 40c and if tumble drying to do so on low

While we recommend air drying for best results, if tumble drying you should do so on low 

The sheets are easy to iron however ironing them is entirely up to personal preference, some customers prefer a more relaxed look. 

Yes, all our are linen is STANDARD 100 by OEKO-TEX®. OEKO-TEX is a worldwide independent testing and certification system that tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. They also test for colour fading and acidity as a precautionary measure to safeguard health at every stage of production.

Our sheets are all OEKO-TEX certified meaning they're free from any harmful or toxic chemicals so they don't necessarily need washed, but for the best first time experience we'd recommend washing them! It's up to you though!

Our product team are always looking at new ideas. Subscribe to our newsletter to be informed of any new product releases.

Our duvet covers are button fasten. Yay!

After the huge success of our Winter Sale, we have run out of throws, bedspreads and cushion covers. We have no current plans to restock but do subscribe to our newsletter to stay up to date with any restock or new product announcements.

We do not currently sell or accept gift vouchers or gift cards. We do offer store credit for customers who returned items to us and selected this at the time in our returns portal to purchase a different product later. You will have received your store credit code via email after your return was sent back to us.

We recognise the enviromental impact of growing cotton which is why we work with factories who have implimented enviromentally conscious processes such as recycling water. During the set up of Linenbundle, we went to extraordinary lengths to ensure we only worked with companies in our supply chain that paid employees fairly. We took every measure to make sure we use ethical, sustainable products by using Oeko-Tex certified cotton for our sheets, which is a more environmentally friendly way of producing cotton, and by using microfibre made from recycled products rather than animal feathers in our duvets and pillows.

Valances are not currently part of our range but do subscribe to our newsletter to stay informed of any future product releases.

Our pillowcases are standard (housewife) style. We don't currently offer an Oxford style but do subscribe to our newsletter to stay informed of any future product releases.

Our pillowcases are packaged and sold in pairs. You will receive 1 or 2 pairs of pillowcases depending on the bundle you select.

We provide a 1 year warranty on all of our linen covering balls, pulls, rips, and frays provided the care instructions for the product have been followed.

If you ever have an issue with one of our sheets please send photographs along with a summary of the issue to the customer service team who willl investigate the issue and replace the item free of charge.

We provide a 1 year warranty on all of our linen. If your sheet ever balls, pulls, rips, or frays and you've been following the care instructions, please send photographs along with a summary of the issue to the customer service team who will investigate the issue and replace the item free of charge.

Our 1 year warranty will provide a free replacement of our linen if it ever balls, pulls, rips, or frays and you've been following the care instructions. We cannot issue refunds for products outside of the standard 30 day return policy for unused items.

We're sorry to hear that! We accept returns within 60 days provided the items are unwashed, unused and in their original packaging. Due to hygiene reasons we cannot accept returns on Pillows & Duvets.

We accept returns up to 60 days after purchase. To return an item, email us to  help@linenbundle.com - please include your order no. and the items you wish to return.

To initiate a return for a refund items must be unused, unwashed in their original packaging and with all tags attached.

We accept returns up to 60 days after purchase. To return an item, email us to  help@linenbundle.com - please include your order no. and the items you wish to return.

To initiate a return for a refund items must be unused, unwashed in their original packaging and with all tags attached. Please note, due to health & hygiene reasons, duvets, pillows & mattress protectors are not eligible for return.

Due to the speed at which we fulfil orders we are unable to cancel orders or make edits once the order is placed. 

For returns we will process refunds within 7 days of receiving the item back and quality checking it. Once your refund is processed please allow 3-5 business days for it to clear with your original payment provider

From time to time, an item that is out of stock with no replenishment date may slip through on an order when they should have been unavailable on the website, we will cancel this and advise you of the reason rather than keep your money not knowing when we can ship you the item.

Too bad... Just kidding! You should never miss out on a good deal! We get that, so contact Customer Service with the code you meant to use and discount you believed you should be receiving and we'll refund you the missing discount.

Oops! Drop our customer service team a message with the code and the store URL you are trying to apply it on and they'll investigate the issue and get back to you.

Only 1 discount code can be applied per order, if you've received a 2nd discount code but we are currently in sale, feel free to save the 2nd discount code until the sale period is over to take advantage of it on a future order

If you placed an order in the 7 days prior to a sale launching, contact customer service and they'll review the options available.

It's important to note that Voucher/discount codes are only valid for the dates specified and may be withdrawn at any time. Only one voucher/discount code can be used per order.

Due to the speed at which we fulfil orders we are unable to cancel or edit orders.  If you have placed your order please take delivery of your order and return it.

Orders will arrive with you within 1-3 business days from placing order. We'll contact you if we encounter any delays in shipping your order for any reason.

You'll receive a confirmation email when your order ships with tracking details, you will also receive an email from the courier providing you with the tracking information and estimated delivery date.

From 6th May we will be shipping bedsheets and bulkier products (Duvets and Pillows) together with the same courier, they may however be split across multiple boxes if they don't all fit in 1. You will have received a tracking number for each box from the courier.

At the moment our couriers are operating contactless delivery. Please check your front door, back door and garage along with any designated 'Safe Places' and also check with your neighbours or your reception/concierge if delivery is to an office or block of flats. 

If it doesn't turn up after checking these places, please contact customer service who will launch the investigation with the courier. Please be patient with the customer service team while the courier provides the details from their investigation for the claim.

We make every effort to ship orders complete in 1 box, however for bigger orders (especially whenever pillows and duvets are involved) this may not be possible. Your order will still ship together with the same courier and all tracking numbers will be available to you via the email from the courier. The packages should all arrive at the same time however there is a small chance the parcels could be separated during sorting. If this happens, please consult your tracking email for updates on the package you are still waiting to receive (it won't be too far behind!)

How unusual! We ship all our orders on a 48 hour service, if your tracking information hasn't updated in a few days, please contact customer service who will investigate the issue with the courier.

Oh no! While we take all possible steps to get all orders right first time round, mistakes sometimes happen. Please let our customer service team know and they will issue you the correct item and a free return label for the incorrect item.

Thank you for your honesty! Please contactour customer service team and advise what additional items you received, also please include photos of any packing slips inside the extra package. The customer service rep will provide you with a return label to return the goods to us.

Oh no! While we take all possible steps to get all orders right first time, mistakes sometimes happen. Please let our customer service team know and they will investigate the matter with our fulfilment company and issue any item the investigation deems was not issued correctly initally.

It's easy done! Please take delivery of your order and return it for an exchange.