Question 1

How deep are your fitted sheets?

Accepted Answer

Our fitted sheets will stretch to 32cm. If you have a deeper mattress than this you could opt for a flat sheet instead to ensure it fits.

Question 2

What is covered in the 1 year warranty?

Accepted Answer

We provide a 1 year warranty on all of our linen covering balls, pulls, rips, and frays provided the care instructions for the product have been followed.

If you ever have an issue with one of our sheets please send photographs along with a summary of the issue to the customer service team who will investigate the issue and replace the item free of charge.

Question 3

What is your return policy?

Accepted Answer

We accept returns within 60 days provided the items are unwashed, unused and in their original packaging. Due to hygiene reasons we cannot accept returns on Pillows & Duvets.

To set up your return for an exchange or refund, use our returns portal.

Please return your products to the address below. Don't forget to contact our customer service by email and indicate your tracking number to ensure that your refund is made as quickly as possible.

UK / IE

Linenbundle.com
The Meteor Building
7 Corchoney Rd
Cookstown
BT80 9HU

EU

Linenbundle Returns,
Bleckmann
DC Grobbendonk
Industrieweg 38C
2280, Grobbendonk
Belgium

Question 4

I forgot to apply my discount code.

Accepted Answer

Too bad... Just kidding! You should never miss out on a good deal! We get that, so contact Customer Service with the code you meant to use and discount you believed you should be receiving and we'll refund you the missing discount.

Question 5

I've ordered the wrong size and I only just placed my order

Accepted Answer

Due to the speed at which we fulfil orders we are unable to cancel or edit orders. If you have placed your order please take delivery of your order and return it by using our returns portal.

Question 6

How long will it take my order to arrive?

Accepted Answer

Orders will arrive with you within 1-3 business days from placing order. We'll contact you if we encounter any delays in shipping your order for any reason.

Question 7

I've received the wrong item.

Accepted Answer

Oh no! While we take all possible steps to get all orders right first time round, mistakes sometimes happen. Please let our customer service team know and they will issue you the correct item and a free return label for the incorrect item.

Question 8

Do you offer samples/swatches?

Accepted Answer

We don't currently have samples or swatches. If you’d like to feel the fabric or see if a colour goes with a room, we recommend purchasing a pair of pillowcases. If they do the trick and you’d like to purchase the full bundle contact our customer service team who’ll provide a credit for the pillowcases from your bundle purchase.

Question 9

I have a warranty issue / My sheet has ripped, balled, pulled or frayed

Accepted Answer

We provide a 1 year warranty on all of our linen. If your sheet ever balls, pulls, rips, or frays and you've been following the care instructions, please send photographs along with a summary of the issue to the customer service team who will investigate the issue and replace the item free of charge.

Question 10

I'd like to return my order.

Accepted Answer

We're sorry to hear that! We accept returns within 60 days provided the items are unwashed, unused and in their original packaging. Due to hygiene reasons we cannot accept returns on Pillows & Duvets.

To set up your return for an exchange or refund, use our returns portal.

Please return your products to the address below. Don't forget to contact our customer service by email and indicate your tracking number to ensure that your refund is made as quickly as possible.

UK / IE

Linenbundle.com
The Meteor Building
7 Corchoney Rd
Cookstown
BT80 9HU

EU

Linenbundle Returns,
Bleckmann
DC Grobbendonk
Industrieweg 38C
2280, Grobbendonk
Belgium

Question 11

My discount code doesn't work.

Accepted Answer

Oops! Drop our customer service team a message with the code and the store URL you are trying to apply it on and they'll investigate the issue and get back to you.

Question 12

I've ordered the wrong size and my order has shipped

Accepted Answer

It's easy done! Please take delivery of your order and return it for an exchange by using our returns portal.

Question 13

Can I request express delivery?

Accepted Answer

We fulfil and deliver orders within 1-3 business days with orders being fulfilled same day that are placed before 5pm Mon-Fri. Orders will ship on a 48hour service with one of our delivery partners.

Question 14

I've received an extra item or package.

Accepted Answer

Thank you for your honesty! Please contact our customer service team and advise what additional items you received, also please include photos of any packing slips inside the extra package. The customer service rep will provide you with a return label to return the goods to us.

Question 15

How do I wash the sheets?

Accepted Answer

We recommend washing at 40c and if tumble drying to do so on low.

Question 16

I'd prefer a refund instead of warranty replacement

Accepted Answer

Our 1 year warranty will provide a free replacement of our linen if it ever balls, pulls, rips, or frays and you've been following the care instructions. We cannot issue refunds for products outside of the standard 30 day return policy for unused items.

Question 17

I'd like to cancel my order.

Accepted Answer

Due to the speed at which we fulfil orders we are unable to cancel orders or make edits
once the order is placed.

Please take delivery of your order and then return it.

To set up your return, visit our returns portal.

Please return your products to the address below. Don't forget to contact our customer service by email and indicate your tracking number to ensure that your refund is made as quickly as possible.

UK / IE

Linenbundle.com
The Meteor Building
7 Corchoney Rd
Cookstown
BT80 9HU

EU

Linenbundle Returns,
Bleckmann
DC Grobbendonk
Industrieweg 38C
2280, Grobbendonk
Belgium

Question 18

I placed an order recently and now you offer a better sale.

Accepted Answer

If you placed an order in the 7 days prior to a sale launching, contact customer service and they'll review the options available.

Question 19

Has my order shipped?

Accepted Answer

You'll receive a confirmation email when your order ships with tracking details, you will also receive an email from the courier providing you with the tracking information and estimated delivery date.

Question 20

I've received my order but there's an item missing.

Accepted Answer

Oh no! While we take all possible steps to get all orders right first time, mistakes sometimes happen. Please let our customer service team know and they will investigate the matter with our fulfilment company and issue any item the investigation deems was not issued correctly initally.

Question 21

Can I tumble dry the sheets?

Accepted Answer

While we recommend air drying for best results, if tumble drying you should do so on low.

Question 22

How long does it take to refund?

Accepted Answer

For returns we will process refunds within 7 days of receiving the item back and quality checking it. Once your refund is processed please allow 3-5 business days for it to clear with your original payment provider.

Question 23

Promotional periods and free gifts

Accepted Answer

For each Promotional Period with free gifts we will release dditional FAQs outlining the terms of the sale.

Question 24

I've only received part of my order.

Accepted Answer

We make every effort to ship orders complete in 1 box, however for bigger orders (especially whenever pillows and duvets are involved) this may not be possible. Your order will still ship together with the same courier and all tracking numbers will be available to you via the email from the courier. The packages should all arrive at the same time however there is a small chance the parcels could be separated during sorting. If this happens, please consult your tracking email for updates on the package you are still waiting to receive (it won't be too far behind!)

Question 25

I accidentally ordered the wrong item.

Accepted Answer

It's easy done! Please take delivery of your order and return it for an exchange by using our returns portal

Question 26

Do they need ironed?

Accepted Answer

The sheets are easy to iron however ironing them is entirely up to personal preference, some customers prefer a more relaxed look.

Question 27

Can you send me a return label?

Accepted Answer

Unfortunately we cannot supply QR codes or post you a return label. You'll need to print off the return label. Try checking with family, neighbours and friends. If that fails please arrange a return with a courier of your choosing and send the tracking number to our customer service team.

Question 28

After discount my order value fell below the free shipping threshold

Accepted Answer

We offer free shipping on orders over £200, if your order is no longer over this amount due to discount then a shipping charge will be applied. To remove this you can cancel the discount code or add additional items to your cart to ensure you have spent the minimum required.

Question 29

My tracking hasn't updated in a while.

Accepted Answer

How unusual! We ship all our orders on a 48 hour service, if your tracking information hasn't updated in a few days, please contact customer service who will investigate the issue with the courier.

Question 30

Are your sheets free of toxic and harmful chemicals?

Accepted Answer

Yes, all our are linen is STANDARD 100 by OEKO-TEX®. OEKO-TEX is a worldwide independent testing and certification system that tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. They also test for colour fading and acidity as a precautionary measure to safeguard health at every stage of production.

Question 31

I've just informed an item on my order was cancelled.

Accepted Answer

From time to time, an item that is out of stock with no replenishment date may slip through on an order when they should have been unavailable on the website, we will cancel this and advise you of the reason rather than keep your money not knowing when we can ship you the item.

Question 32

Terms of discount codes

Accepted Answer

It's important to note that Voucher/discount codes are only valid for the dates specified and may be withdrawn at any time.

Question 33

My order shows delivered but I have not received it.

Accepted Answer

Please check your front door, back door and garage along with any designated 'Safe Places' and also check with your neighbours or your reception/concierge if delivery
is to an office or block of flats.

If it doesn't turn up after checking these places, please contact customer service who will launch the investigation with the courier. Please be patient with the customer
service team while the courier provides the details from their investigation for the claim.

Question 34

Will my order be affected by Brexit?

Accepted Answer

There are no tariffs between UK and ROI for any of our products and VAT is already included in the price. There is no impact to our customers and no additional charges.

Question 35

What are the terms of the free pillow promotion?

Accepted Answer

Due to hygiene reasons we cannot accept returns on Pillows. If for any reason you return your order, we will deduct the pillow cost from your original order.

Question 36

Where will my order ship from?

Accepted Answer

We ship all our UK orders from our fulfilment centre in the UK.

Question 37

Do they need washed before first use?

Accepted Answer

Our sheets are all OEKO-TEX certified meaning they're free from any harmful or toxic chemicals so they don't necessarily need washed, but for the best first time experience we'd recommend washing them! It's up to you though!

Question 38

Will you be getting more colours or designs?

Accepted Answer

Our product team are always looking at new ideas. Subscribe to our newsletter to be informed of any new product releases.

Question 39

How do your duvet covers fasten?

Accepted Answer

Our duvet covers are button fasten. Yay!

Question 40

Do you do gift vouchers?

Accepted Answer

Give the gift of comfort with a Linenbundle gift card. Perfect for last-minute gifts as a paper-free option. You can purchase a Gift Card here.

Question 41

Are your sheets sustainable?

Accepted Answer

We recognise the enviromental impact of growing cotton which is why we work with factories who have implimented enviromentally conscious processes such as recycling water. During the set up of Linenbundle, we went to extraordinary lengths to ensure we only worked with companies in our supply chain that paid employees fairly. We took every measure to make sure we use ethical, sustainable products by using Oeko-Tex certified cotton for our sheets, which is a more environmentally friendly way of producing cotton, and by using microfibre made from recycled products rather than animal feathers in our duvets and pillows.

Question 42

Do you sell valances?

Accepted Answer

Valances are not currently part of our range but do subscribe to our newsletter to stay informed of any future product releases.

Question 43

What style are your pillowcases?

Accepted Answer

Our pillowcases are standard (housewife) style. We don't currently offer an Oxford style but do subscribe to our newsletter to stay informed of any future product releases.

Question 44

The bundle says I receive 4 pillowcases but I only get the option to choose 2.

Accepted Answer

Our pillowcases are packaged and sold in pairs. You will receive 1 or 2 pairs of pillowcases depending on the bundle you select.

Question 45

What size are your sheets?

Accepted Answer

Our sheets range from Single to Emperor sizes for that perfect fit for every bed.

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